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Shenitech
LLC
is committed to providing the very best support possible.
Our customers have unique service needs, and we offer a variety of
service options to support them. For any request, you will either get
the answer or have one of our professionals to contact you within 24
hours!
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Telephone troubleshooting and support
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Applications assistance
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Installation assistance
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NIST traceable calibration
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Service and repair
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Extended service contracts
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Training
Shenitech provides factory
certified repairs, calibrations and re-inspection services for Shenitech
products. Be aware that we do not provide services for products from
other manufacturers. For trainings on ultrasonic flow measurement
technology, instrumentation and applications, please contact us for the
availability and schedules.
In order to better assist our
customers, we maintain a secure website where rich useful information,
such as sound speed, pipe size/schedule, manuals, software upgrade, etc.
can be found. The access key is usually delivered to our customer when
the product is shipped.
Repair
and Calibration
Shenitech¨s products have been manufactured and tested thoroughly before
shipping to customers. Normally, the products should work reliably if
the installation procedure and usage instruction are carefully followed.
In case there is a need to return the unit for re-testing, re-pairing or
calibration, please contact our support team with the model number and
serial number information of the unit before sending the unit to us.
Both numbers can be found on the product label. For each service or
calibration request, we will issue a Return Materials Authorization (RMA)
number.
Be noticed
that the cost for repairing can only be determined after receipt and
inspection of the instrument. A quotation will be sent to the customer
before proceeding with the service.
Shipment address:
Shenitech LLC
ATTN: Service Dept. RMA# ___________
100-H Tower Office Park
Woburn,
MA 01801
USA
Important Notice
1. If the
return item has been exposed to nuclear or other radiative environment,
or, has been in contact with hazard material which could pose any danger
to our personnel, the unit cannot be serviced.
2. If the
return item has been exposed to or in contact with dangerous materials,
but has been certified as hazard-free device by a recognized
organization, you are required to supply the certification.
3. Item
return RMA# will be sent back without any service conducted. |
